Right of Withdrawal
The right of withdrawal can be exercised legally only by B2C (private person) Customers within 14 (Fourteen) days of receipt of the goods. The right of withdrawal is to be exercised correctly if the following conditions are fully respected:
- Send a recorded-delivery letter with advice of receipt within 14 (Fourteen) days from merchandise receipt
- The products must be returned in their original packaging or be properly packaged in the same way
- The products must be returned to the seller through one shipment
- The products must return to the seller not damaged. This means that who exercises the right of withdrawal is responsible for the delivery of the return
The total amount of return shipping cost is in charge to the withdrawal, with no claim for reimbursement by the seller. If the Right of Withdrawal is exercised in accordance with the terms and conditions indicated in this section, the seller will refund the amount corresponding to the price paid for the returned goods to the customer. Amount will be refunded as soon as possible and, in any case, within 30 (Thirty) days from the date on which the seller will receive back the returned goods. The seller will activate the remboursement procedures once the correct execution of the terms and conditions above is verified. If the terms and conditions for the exercise of the right of withdrawal are not respected, the customer will not be entitled to be refunded even if the goods have returned back to the seller. However, the customer can, at his own discretion and at his own expense, re-take back the products in the state in which they were returned to the seller. Otherwise, the vendor may retain the products in addition to the sums already received for the sale.