How to receive a package from us
Receiving a package from a courier service might seem in a first moment the simplest thing in the world,
giving the fact that our action appears totally irrelevant.
However, the moment of good’s delivery determines the transfer of property from the courier to the addressee.
It is legally recognized that to each hand transfer , the receiver needs to verify and make sure that what has
received matches what it has been written in the original transport document and everything is in perfect conditions.
We advise to view the Sale Conditions and the article
Transport Liability for further information.
While we remind you that the above mentioned advices are valid for any of the goods acquired on line and not only
for our terracotta pots, it’s common sense to be aware that this particular material it's for its nature very heavy,
bulky and easily breakable compared to other products.
To maximize the protection of our products avoiding the probability of their damage during transportation,
we pack our material in such manner which will prevent an eventual contact with other packages limiting the breakage
of the total quantity of delivered goods to only a 2%.
In order to correctly receive your material from the courier we advise to:
- First, EXPECT the courier to give you the delivery document.
It may happen that the courier forgets the delivery document. It is very important that you have your own copy. Without that document you will not be able to prove that you have not received all the packages ordered or that you have suffered breakages. Nobody will refund you if something went wrong.
If the courier does not have the delivery document, do not collect the goods, take the courier's plate number and immediately send an email to maters.srls@gmail.com .
You will need it if you have to prove your cause with the Authorities - Check there are no visible damages on packages
A package with a non regular shape, crooked or inclined, might have sustained excessive solicitations resulting in the damage of its material. - Open packages in front of courier if possible
Couriers tend to be usually in a hurry even if often it takes a minute to unwrap the material. Keep a pair of scissors handy when receiving packages in order to break the film. In the event your package it too big it won’t be probably possible to perform a control. In such cases accept the package with the legal reserve to check it’s conditions in a later time. Do not hesitate to mention that courier refused to wait if that’s the case. - Accept package with legal reserve
In every case where, for any given reason, it’s not possible to check the condition of package material, it is recommended to write in the transport document that you are accepting the package with the right of reserve to check the material conditions later on. By not doing so, the courier will automatically assume that you received correctly the package accordingly to what has been written on the delivery document, consequently nobody will be held responsible if a later a damage complain will be brought forward. - Takes pictures of damaged material
In the bad evenience you receive damaged merchandise, accept the packages with the legal reserve and take pictures of the damaged pot(s), better in the presence of the courier. ASAP inform us about it and send the pictures to maters.srls@gmail.com or by Whatsapp to number +39 333 295 2954. - By the way, even if you have been accepted the package(s) with the written legal reserve on the delivery
documents, it's important to know that the courier and/or transport company DOES NOT accept any complaints
received over 3 days from the date shown on Document of Delivery.
After this time, will not possible guarantee any refund.
Links
Sale Conditions
Transport Liability